Top Ten

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MULTICULTURAL MANAGEMENT 

These Top Ten are treated in a humorous way, just to point out the main issues. So don't be offended whether you're French or American. 


Top Ten things to know for French moving to America


1) Don’t Expect to spend very much time in Eating Lunch

2) Don’t raise your voice during meetings or criticize too strongly :American are not used to that and could feel you are aggressive and inappropriate

3) Don’t expect the people to be creative around the agenda : instead be prepared to define precise goals and expected results

4) Be familiar with EEOC requirements : you’ll be expected to adhere to them

5) Take some course of American accent but don’t try to be 100% American. Mainly for the purpose of listening better

6) Don’t expect intellectual context where it is not : many Americans care more about results then to be the brightest person

7) Don’t be surprise by very specific and detailed instructions: no you aren’t stupid but it gives you the way to just follow the instruction set and relax . Americans tend to be thorough in their instructions and are waiting for details. They love formalization, which is very helpful to continue processes when people turnover.

8) Enjoy employee awards and all sort of public acknowledgement. Don’t be embarrassed

9) Feel free to be open about your accomplishments : it’s expected

10) If your new product presentation is received with very positive feedback , don’t jump to the conclusion that they will buy it. Americans generally give great and positive feedback because of their culture “Think positive” (which is good for your mood). However, you have to go deeper to know really what disadvantages they could see in the implementation of your product . Positive feedback is part of being polite, even in business.

About the Submitter
This piece was originally submitted by Eric Dullin, French with experience in living and doing Business in America, Entrepreneur and Executive Coach, who can be reached at edullin@kisteps.com, or visited on the
web. Eric Dullin wants you to know: The content of this Top Ten was reviewed and polished with Judy Feld, American Coach who can be reached at judy@coachnet.com.


Dealing with Japanese

1 - Do not expect a NO at any time, under any circumstance. If you get one straight no, your counterpart is being rude or unusually straight forward.

2 - Be patient. Be prepared to get a slow relationship build-up. Japanese only make serious business with people that they are familiar and comfortable with.

3 - Have ten times more business cards than you think necessary.

4 - Strict business attire is the norm for acceptability. Coat and tie for men. Skirts are preferred for ladies.

5 - Do not walk into their offices with a top-coat on. If you are in their office you are supposed to be ready to do business. Remove the coat before walking into the reception area.

6 - If you cannot drink alcohol, say so openly but try and stay at the same level of merriness as the r'r'rest of the group as the evening develops.

7 - Yes is not a formula expressing an agreement beyond the very moment. The opinion may easily change the next day and that is very acceptable in Japan.
Close relationships are the only way to be aware of the other party's position.

8 - Request that a contract be drawn stating clearly the commitments. It will ruffle their feathers but protect you in the long run.

9 - Do not try to bow in the right manner. A short bow is sufficient to indicate that you are aware of their habit but not proficient at nuances.
Do not crush Japanese hands unaccustomed to a handshake.

10 - Use an interpreter. It reduces the chances of misunderstanding.

About the submitter :
This piece was originally submitted by Christian Worth, with  international experience in France, Mexico, Italy, Quebec, Germany, Japan and Pacific Asia, who can be reached at christian@less-stress-more-success.com  or visited on the web  

Top Ten for dealing with Italians

1 -  Do not expect to do business in the first few minutes - families are more important

2 - Do not be surprised if they arrive late - greet them with a smile!

3 - Do expect them to say yes most of the time - don't hold them to it

4 - Do enjoy their love of life, good humour and amazing hospitality

5 - Do take a small gift if you visit their home - and you will.

6 - When invited make sure you leave plenty of time for meals, two hours is the minimum.

7 - If they are your client - you need patience and humour

8 - Generally they tend to over promise and under-deliver

9 - Help them to learn how to listen and really hear.

10 - They will either be your best friend or your worst, there is not much in-between.

About the submitter :
This piece was originally submitted by Jackie Arnold, who can be reached at coachjacq@lineone.net   


COACHING, LEADERSHIP

The Top 10 Tips for Developing Organization in the Workplace

It's easy to get caught up in the overwhelm of the day-to-day work environment. This top ten provides focus to develop organizational skills and find the time to do your work.

1) Understand how you spend your time:
Do you take on everyone's responsibilities? Are you
continuously interrupted? Do you get caught up in the complaining?
 
2) Establish your priorities:
What are you really responsible for?
Are you your number one priority? Look at and focus on what really needs to be done in your job. Don't let what others are doing distract you.
 
3) Recognize everyone is not you:
Don't get caught up in the ONLY I CAN DO THIS WELL OR RIGHT trap.
 
4) Listen to and answer questions clearly and redirect work to those responsible:
Are you doing everyone's work but your own? Are you extremely helpful? Do you really need to be?
 
5) Eliminate the unnecessary tasks:
Beware of WE'VE ALWAYS DONE IT THIS WAY thinking. It may not be the best way or it may not even be necessary any longer.
 
6) Eliminate the energy drains:
How much energy do you lose listening to chronic complainers?
Do you participate? How do you feel? Understand what drains you or bogs you down. Set boundaries. Remove yourself from the situation.
 
7) Delegate!
Really delegate and be clear in expectations. Assume nothing.
 
8) Practice saying NO:
What is the worst thing that can happen if you say NO? If you
say yes but you really meant no, you can change your mind. The world won't end if you say NO.
 
9) Let go of the guilt:
Stop feeling guilty. Realize you are right. Value your opinion.
No one but you can make you feel guilty. Don't allow it to happen!
 
10) Grow your personal foundation:
Take the steps to really strengthen and broaden your
perspective.

About the Submitter:
Submitted by Diane Brennan, MBA, CMPE, RN, who can be reached at dibrennan@worldnet.att.net, or visited on the web at http://www.dianebrennan.com
 

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The Top 10 Distinctions between Management and Leadership

Management is distinct from leadership; never forget  both are necessary and important to be an efficient and reliable organization !  
1) Managers maintain; Leaders innovate

2) Managers deliver results; Leaders create possibility

3) Managers achieve through authority; Leaders attain through influence.

4) Managers avoid risk; Leaders take risks

5) Managers seek order; Leaders embrace chaos

6) Managers react; Leaders respond

7) Managers focus on what they do; Leaders focus on who they are

8) Managers command; Leaders coach

9) Managers live in the past and future; Leaders live in the present

10) Managers give direction; Leaders take initiative

 
About the Submitter:
Submitted by Phil E. Maille, Colyseum Advisors® Ltd, who can be reached at phil@crm-colyseum-advisors.co.uk, or visited on the web at http://www.crm-colyseum-advisors.co.uk

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Power of NOW : 10 helpful insights to remind you that everything changes in the moment you do

1)  Stop looking Outside of Yourself 
Life is only as complete as you are

2)  Take Responsibility for Your Life Experience 
You are every event you meet

3) Have Your Own Life
 What others think of you isn't your concern

4) Due What is True In Spite of the Consequences
 Your future is only as true as you are

5) Face those Fearful Feelings 
Any fear faced is a fear erased

6) Jump Into The Battle 
Action is the seed of Wisdom

7) Laugh in the Face of Defeat 
Defeat is nothing but a bad memory

8) Discover the Difference Between Your Head and Your Heart Real emotions don't start with thought

9) Follow What you Love 
Contentment follows love as dawn the sun

10) Put Your Life in Order
 When all else fails, try letting go

About the Submitter:
Extract from the book "Power of Now" by Eckhart Tolle 

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The Top 10 Ways to Overcome Perfectionism
"Remember that fear always lurks behind perfectionism. Confronting your fears and allowing yourself the right to be human can, paradoxically, make you a far happier and more productive person."
  Dr. David M. Burns
 
Perfectionism can block your road to success pretty quickly. Perfectionism in any part of your life gives you a payoff.  It could be control, or it could be a way to affirm what we hold to be true about ourselves. Perfectionism,  goes hand in hand with disliking ourselves, and seeing things in a negative light.  Since we know there is no real state of being perfect, we ensure we will never be satisfied with who we are.   Perfection only exists where fault does not.  So then we must constantly be in search for our faults. Here are ways to get over perfectionism!
 
1)  Start by looking for the good in yourself versus what is not perfect.
  Imagine that a leader from another planet sent 2 people here
with different tasks. One was to seek perfection...the other to seek for goodness. What do you think each person would report? The one seeking perfection would not find it--they would see only a terrible world.....the one seeking goodness would be overwhelmed with goodness...look for the goodness in you.

2)  Shift from judging yourself and the world, to understanding. 
Judgment holds criticism, hatred, and is loaded with blocks to
our success and prosperity. Understanding brings us acceptance of others and the ability to love our imperfect/perfect selves. For goodness to come into our lives we must come from a place of acceptance and giving.

3) Start asking yourself, "Did I do the best I could? Am I doing the best I can?"
 Versus "Am I the best?" or believing that you have to be the
"best."  Who defines that anyway? Remember we will never make everyone happy, and we don't have to.

4) Set attainable goals, reach them, and celebrate all the bumps along the way. 
 On the outside it would seem that perfectionists tend to
keep their goals very high. But on the inside, perfectionists keep their expectations and hopes very low, so there will be less of a chance of being let down. In our heart of hearts we really don't expect to succeed. Again, reinforcing our negative views about ourselves.

5) Letting go of perfectionism may require you to change your
internal dialogue.
 Start talking to yourself differently. Instead of criticizing
yourself "I am such a klutz" say, whoops, "I didn't see that in my way." Start with the little things.

6) Know what your personal payoff is, for being a perfectionist.
The payoffs for being a perfectionist can be endless. For some
it could be for the sole purpose of having a great deal of control. To be and do everything "perfect" offers one a great deal of control, but also a great deal of limitation. Perfectionism does not serve any purpose well. It promotes misery and dissatisfaction. If you can see that it harms you, you can let go of it.

7) Practice extreme self-care for extreme self-esteem.   Perfectionism can justify our low self-worth and disapproval.
When we are unable to fulfill our perfect goals we get to say, for example, "See -- I knew no one would love me unless I got this weight off."  Or, "I knew I wasn't smart or perfect enough to get that job."
Choose to turn this around by taking extremely good care of yourself.

8) Define what it would look like if you were to feel truly fulfilled. 
Get a coach to help you create your vision.
Perfectionism also offers a beautiful vision of fulfillment.
Our internal dialogue goes something like this... "I could be
successful if only I would.....do, be, have, etc."  What we tend to do, when coming from a perfectionist viewpoint, is feel fulfilled based on the beliefs and the visions that we could do and be better.
Envisioning this perfect self also makes us lovable to  ourselves, and others.

9) Forgive yourself because you love yourself.
Another reason that we may have chosen to be perfectionistic in the past is that it offers us a reason to forgive ourselves. Deep down we know it is impossible to be perfect, so we are not to blame for falling short. We don't have to take responsibility.

10) Don't let the search for the perfect life get blocked with
perfectionism. 
  Practice being ok with who you are, and where you are in
your life.  Keep in action. Love the ride. Know that what seems imperfect in life is really perfect, for where you are suppose to be.

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